WINTER CANCELLATIONS & REFUNDS:

Daily tours booked by individuals: 

• We offer a flexible alterations policy to existing bookings. Customers are able to change their bookings subject to availability up to 24 hours prior for free (up to two times).
• Cancellation of any tour made over 24 hours before the activity date will receive 100% refund.
• Cancellation of any tour made less than 24 hours prior to the activity date will not be refunded.

Please note we are unable to refund or change bookings within 24 hours of the departure time under any circumstances including sickness, injury and flight disruptions and advise guests to purchase adequate travel insurance prior.

Group/bespoke bookings:

• Cancellations for group bookings of 10 or more guests or custom-made bookings must be made 5 days prior to the activity date in order to receive any refund.
• Cancellations between 5 days and 48 hours will receive 50% of the booking.
• Cancellations made with less than 48 hours will not be refunded.

Cancellations are made by contacting Arctic Adventure Tours at post@arcticadventuretours.no or calling us directly on  +47 456 35 288.

Please note are unable to offer FOC to tour leaders or translators joining groups.

Packages:

The cancellation of one or more activities within a booked package will affect the final discount received. In in the event we have to cancel one of your activities, you will still receive a 100 NOK per activity discount. If the guests cancels one or more activities within a booked package, the discount will be void.

Missed departures:

It is important to be on time for your activity. Please be at the pick-up point at least 10 minutes before departure time. It is the responsibility of the guest be on time and identify themselves to our staff. In the case of a missed departure, the guests are responsible for any costs incurred for acquiring transportation to the activity. In some cases it might not be possible to reach the activity site in time. All lost payments or extra costs for the guests in these cases are non-refundable.

Arctic Adventure Tours AS and our partners reserves the right to cancel any departures or activity in the case of unsuitable or unsafe conditions. In this event you will receive a full refund. A suitable alternative will be offered where possible.

Refunded funds may be affected by variations in exchange rates at the time of cancellation. Arctic Adventure Tours AS cannot be held responsible for any fluctuations in currency exchange rates when processing refunds. Arctic Adventure Tours will refund using the exchange rates on the date of the refund.

Arctic Adventure Tours AS reserves the right to change activity location or itinerary without prior notice. In such an event the booking department will do everything possible to get in touch with you before the activity starts. A change of location or schedule would only take place for necessary safety reasons or due to conditions such weather.

Daily tours booked by individuals: 

• We offer a flexible alterations policy to existing bookings. Customers are able to change their bookings subject to availability up to 48 hours prior for free (up to two times).
• Cancellations of any tour made over 5 days before the activity date will receive 100% refund.
• Cancellations of any tour made between 5 and 24 hours will receive 70% refund.
• Cancellation of any tour made less than 24 hours prior to the activity date will not be refunded.

Please note we are unable to refund or change bookings within 24 hours of the departure time under any circumstances including sickness, injury and flight disruptions and advise guests to purchase adequate travel insurance prior.

Group & bespoke bookings:

 Cancellations

• Cancellation of bookings made over 7 days before the activity date are not chargeable.
• Cancellation of bookings made between 7 days and 72 hours before charged as 30% of booking.
• Cancellation of bookings made between 72 hours and 48 hours before charged as 50% of total booking.
• Any cancellations made within 48 hours of the activity are charged in full.

Cancellations are made by contacting Arctic Adventure Tours at post@arcticadventuretours.no.

Minimum numbers

Arctic Adventure Tours require a minimum number of participants to provide group/bespoke activities. This numbers will be invoiced in the event of lower real numbers.

Kennel visit: 10 pax per departure.

Husky Hike: 10 pax per departure.

Invoices must be settled within a 7 day period prior to the activity date, unless otherwise agreed.

We offer one place free of charge for a tour leaders per group (excluding RIB boat tours).

Terms & Conditions

Arctic Adventure Tours AS and our partners reserves the right to cancel any departures or activity in the case of unsuitable or unsafe conditions. A suitable alternative will be offered where possible.

Arctic Adventure Tours AS reserves the right to change activity locations or itinerary. A change would only take place for necessary safety reasons or due to conditions such weather. The hiking activity will continue without the husky in the event of warm weather deemed unsafe for their welfare.

Arctic Adventure Tours AS are not liable for any injuries, losses or damages. Arctic Adventure Tours adhere to strict health and safety procedures. This includes regular maintenance of equipment, safety demonstrations and signage. However, it is the guest’s own responsibility to follow these instructions and participation is at their own risk.

Refunded funds may be affected by variations in exchange rates at the time of cancellation. Arctic Adventure Tours AS cannot be held responsible for any fluctuations in currency exchange rates when processing refunds. Arctic Adventure Tours will refund using the exchange rates on the date of the refund.