Cancellation Policy


All about the rules

How does it work?

Cancellations and refunds

Cancellation of any tour made over 7 days before the activity date will receive 100% refund.

Cancellation of any tour made between 7 days and 1 day before the activity date will receive a 70% refund.

Cancellation of any tour made less than 24 hours prior to the activity date will not be refunded.

Cancellations can be made by contacting Arctic Adventure Tours at post@arcticadventuretours.no or calling us directly on  +47 456 35 288

Cancellations for group bookings of 10 or more guests must be made 7 days prior to the activity date in order to receive any refund.

For cancellations made due to sickness or injury, we are unable to refund 100% for any cancellations made less than 7 days prior to the activity date. We advise guests to purchase adequate travel insurance prior to travel.

Arctic Adventure Tours AS and our partners reserve the right to cancel the activity at any point for safety reasons. In this event you will recevie a full refund.

Please note that refunded funds maybe affected by variations in exchange rates at the time of cancellation. Arctic Adventure Tours will refund using the exchange rates on the date of the refund.

Weeklong Dog Sledding Expedition

For guests joining our Weeklong Dog Sledding Expedition, due to the preparation required, please note that your 30% deposit is non-refundable.

Due to the popularity of this trip your reservation is only complete once we have received your 30% deposit.

Final payment is due minimum of 6 weeks before the departure date. You are welcome to make payments via bank transfer, our online booking system, or via transfer companies such as Transferwise. Please email the office to discuss payment plans if needed: post@arcticadventuretours.no

 

Bus, Arctic Adventure Center

Departure

Please be at the pick-up spot at least 10 minutes before the departure time. We will do our best to identify ourselves to guests who are waiting for the transport. However it is the responsibility of the guest be on time and identify themselves to our driver.

If you miss the departure time, guests are responsible for any costs occurred for acquiring private transportation to the activity. In some cases it might be to late to reach the activity site in time. All lost payments or extra costs on the guests in these cases are non-refundable.

Change of location

Arctic Adventure Tours AS reserve the right to change activity locations without prior notice. In such an event the booking department will do everything possible to get in touch with you before the activity starts. A change of location will only take place for necessary safety reasons or due to weather conditions such as snow or high winds.

Injuries, losses or damages

Arctic Adventure Tours AS are not liable for any injuries, losses or damages.

Contact information

If you have any questions or comments, please check FAQ or contact us.

We operate our tours every day except for the 24th December.

Our phone line is open from 08:00 to 20:00.

   post@arcticadventuretours.no

   0047 456 35 288

Straumsvegen 993
9105 Kvaløya
NORWAY

 

Caro, the team

Ivan with the puppies

Alaskan Husky, Arctic Adventure Tours, Tromsø

Any questions?

Check our FAQ page

FAQ

 

Our tours are available to book online

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