How does it work?
Cancellations and refunds
Cancellation of any tour made over 7 days before the activity date will receive 100% refund.
Cancellation of any tour made between 7 days and 1 day before the activity date will receive a 70% refund.
Cancellation of any tour made less than 24 hours prior to the activity date will not be refunded.
Cancellations can be made by contacting Arctic Adventure Tours at email@example.com. If the cancellation is made less than 48h before arrival, please contact the provider.
Cancellations for group bookings of 10 or more guests must be made 7 days prior to the activity date in order to receive any refund.
For cancellations made due to sickness or injury, we are unable to refund 100% for any cancellations made less than 7 days prior to the activity date. We advise guests to purchase adequate travel insurance prior to travel.
Please note that refunded funds maybe affected by variations in exchange rates at the time of cancellation. Arctic Adventure Tours will refund using the exchange rates on the date of the refund.
Arctic Adventure Tours AS and our partners reserve the right to cancel the activity at any point for safety reasons. In this event you will recevie a full refund.
Please be at the pick-up spot at least 10 minutes before the departure time. We will do our best to identify ourselves to guests who are waiting for the transport. However it is the responsibility of the guest be on time and identify themselves to our driver.
If you miss the departure time, guests are responsible for any costs occurred for acquiring private transportation to the activity. In some cases it might be to late to reach the activity site in time. All lost payments or extra costs on the guests in these cases are non-refundable.
Change of location
Arctic Adventure Tours AS reserve the right to change activity locations without prior notice. In such an event the booking department will do everything possible to get in touch with you before the activity starts. A change of location will only take place for necessary safety reasons or due to weather conditions such as snow or high winds.
Injuries, losses or damages
Arctic Adventure Tours AS are not liable for any injuries, losses or damages.
We operate our tours every day except for the 24th December.
Our phone line is open from 08:00 to 20:00.
0047 456 35 288
Do you have any questions?
Check as well our FAQ page and if you won’t find the answer – contact us!