Policy

Arctic Adventure Tours AS

Cancellation
Cancellation can be made until 7 days prior to arrival with a 100 % refund. Cancellation between 7 and 1 days before arrival/departure on your tour will be made with a 70 % refund. Cancellation less than 24 hours prior to arrival/departure on your tour will not be refunded. Cancellations are made by contacting Arctic Adventure Tours at post@arcticadventuretours.no. If the cancellation is made less than 48h before arrival, please contact the provider.

Group bookings of 10 or more guests must cancel 7 days prior to the activity date. If you have to cancel due to sickness or injury, our cancellation policy does not cover this but should be covered by your travel insurance. 

Arctic Adventure Tours AS and our partners reserve the right to cancel the activity at any point for safety reasons. In this event you will recevie a full refund.

Departure
Please be on the pick up spot at least 10 minutes before departure time. We will do our best to identify ourselves to guests who are waiting for the transport. However it is the responsibility of the guest be on time and identify themselves to our agents. In case you miss the departure time, the guests are responsible for any costs occured for aquiring transportation to the activity. In some cases it might be to late to reach the activity site in time. All lost payments or extra costs on the guests in these cases are non-refundable.

Change of location
The supplier reserve the right to change activity locations without prior notice. In such an event the booking department will do everything possible to get in touch with you before the activity starts. A change of location would only take place for necessary safety reasons or due to condtions such as snow or weather.

Injuries, losses or damages
Arctic Adventure Tours AS are not liable for any injuries, losses or damages.

Contact information
If you have any questions or comments, please contact us. We operate the activities every day except 24th December, and our phone line is open from 08:00 to 20:00.

Mail: post@arcticadventuretours.no, web: www.arcticadventuretours.no
Phone: +47 456 35 288
Address: Straumsvegen 993, 9105 Kvaløya, Tromso, Norway.

ONLINE BOOKING